Filter
Top Products
v Verify that the communications cable is connected to the modem and to
AS/400.
v Verify that the telephone line is connected to both the modem and the
telephone jack.
__ 7. Power on the modem that is connected to the electronic customer support
line. The default location for the modem varies with your processor model.
The following list shows the location of the card to which the modem
connects:
v Models 400 and 40S, use location 5/B.
v Models 500, 510, and 50S, use location 4/B.
v Model 53x, use location 2/B.
Note: If you connect the modem at a different card location, you also need
to change the system configuration to reflect the new location.
__ 8. Continue with “Setting Up”.
Setting Up
This procedure contains information and instructions on how to access the
electronic customer support. Do the following to set up access for these functions:
__ 1. Enter the electronic customer support information by performing the
following:
a. Power on the modem that is connected to the electronic customer
support feature line.
b. On the command line of the AS/400 Main Menu, type the following
and press the Enter key:
CALL QESPHONE
c. The Change Data Area (CHGDTAARA) display appears.
Change Data Area (CHGDTAARA)
Type choices, press Enter.
Data area specification:
Data area ..........>QESTELE Name, *LDA, *GDA, *PDA
Library ..........> QUSRSYS Name, *LIBL, *CURLIB
Substring specifications:
Substring starting position . > 001 1-2000, *ALL
Substring length.......>32 1-2000
New value ...........>’_________________________________’
__ 2. Are you installing this system in the United States?
Yes No
↓ Call your service representative for the IBM service support
telephone numbers.
Go to step 3 of this procedure.
Does the Change Data Area (CHGDTAARA) display have the IBM service
support numbers in the New value field?
No Yes
↓ Go to step 5 on page 57.
Setting Up Electronic Customer Support
56
AS400e 940x RISC-to-RISC Road Map V4R5