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__ 9. You have completed entering the information for the electronic customer
support remote services. Go to the next step.
__ 10. Test the electronic customer support remote services.
This section contains instructions on how to perform the following tests:
v Connection/Registration test
v Operating System Preventive Service Planning (PSP) test
Ensure that you have entered the remote service information
(WRKCNTINF command) before you perform this procedure.
a. On the AS/400 command line, type SNDSRVRQS *TEST and press the
Enter key.
b. From the Send Test Request display, press the Enter key to send a test
request to the IBM service support system.
Messages showing the status of the request are shown at the bottom of
the display.
c. If the test completes successfully, the AS/400 Main Menu appears with
the following message:
Test request complete.
d. Did the test complete successfully?
Yes No
↓ Note the error message and contact your service representative.
This ends the procedure.
e. To perform the operating system Preventive Service Planning (PSP) test,
type the following on the AS/400 command line:
SNDPTFORD SF98vrm
and press the Enter key.
(where v = Version, r = Release, and m = modification)
f. The Verify Contact Information display appears.
Press the Enter key to accept the information.
g. The Select Reporting Option display appears.
Select the option to send service request now and press the Enter key.
Select Reporting Option
System: XXX
Problem ID.........: XXXXXXXXXX
Current status.......: READY
Problem ..........: Preventive service planning information
requested.
Select one of the following:
1. Send service request now
2. Do not send service request
3. Report service request by voice
Selection:
1
F3=Exit F12=Cancel
Setting Up Electronic Customer Support
Appendix F. How to Verify and Set Up Electronic Customer Support 61