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been trained to deliver this service. Only an AS/400 System Migration
Services-trained hardware service representative should attempt this procedure.
This representative can assess whether this activity is appropriate. If you would
like more information about the AS/400 System Migration Services offering,
contact your IBM AS/400 hardware service representative. Your IBM AS/400
hardware service representative can perform the procedure or put you in contact
with the closest AS/400 System Migration Services-trained service representative.
Related Support Services
The AS/400 support family includes the following services:
v AS/400 Performance Edge provides traditional IBM maintenance coverage and
the following electronic support at no additional charge:
– AS/400 Forum
– PM/400
v AS/400 Support Line, a hotline for AS/400 and AS/400 usage support
v AS/400 Customer Technical Advocate (an assigned technical specialist)
v AS/400 Consult Line (allows telephone access to private consultants)
v PM/400 for performance-monitoring, trend analysis and management reports
v AS/400 Alert (gives automatic notification of critical software and hardware
code fixes)
v AS/400 VitalSign, (provides comprehensive systems administration assessment)
v AS/400 SiteManager (provides system and environment-monitoring, and alert
system)
v AS/400 House Call (gives on-site assistance with AS/400 tasks such as
installation)
v AS/400 Security Review Services (provides system security, environment
-monitoring, and system alert)
v AS/400 Consulting Solutions (provides customized services)
For V4R5, there are new terms and conditions. For more information, see the V4R5
Announcement Letter.
Notes:
1. Contact your marketing representative for information about the services that
are available in your area.
2. For information about IBM Global Services, see the following Web site:
http://www.ibm.com/services
From U.S.A., you can also find information about IBM Global Services at this
Web site:
http://www.as.ibm.com
AS/400 Solution Services
See: http://www.as400.ibm.com
Installation Services
With Installation Services, IBM takes over the responsibility of planning and
installing the AS/400 hardware and software. This service includes the following:
v IBM Smooth Start Services for AS/400
40 AS400e 940x RISC-to-RISC Road Map V4R5