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v A project manager for installation
v On-site education for both the system operation and the recovery management
v System software loading and enabling
v Installation of Customer Set Up (CSU) or non-IBM equipment
v Comprehensive site planning
Performance Examinations
The IBM AS/400 Performance Examination (PERFEX) provides an in-depth
analysis of applications by IBM Performance Consultants at the customer’s
location. This service includes the following:
v High quality graphical and chart representation
v Performance recommendations and conclusions
v A detailed, written summary
v Performance education
Consulting Services
Consulting services provide customized consultation on any AS/400 topic that is
important to the customer. This personalized assistance, from IBM consultants is
one of the most popular services at IBM. The topics include the following:
v Capacity planning
v Performance analysis
v Application planning to implementation
v Application design review
v Application design
v AS/400 Communications network consulting
v AS/400 unattended operations for communications applications
v Security audit
v Multi-vendor integration services
v Client Access/400
v AS/400 recovery readiness audit
v Multiple implementations
Midrange Enhanced Software Service (MRESS)
The purpose of MRESS is to increase the technical staff of the customers who want
a direct link to an IBM Software Service Representative. The representative
supports AS/400 system software, makes PTF recommendations, and notifies the
customer about problems that might affect system operation. MRESS includes the
following:
v Software problem resolution
v PTF consultation
v Pro-active account support
Appendix A. AS/400 Global Services 41