Filter
Top Products
Ingenico 6500 User’s Guide 73
Chapter 7
Diagnostic Menu
7.1 Overview
This chapter describes the diagnostic tests that the customer can perform on the Ingenico
6500. The diagnostic tests allow you to isolate failures in field-installed Ingenico 6500 units.
These tests are part of the operating system and are not changed by applications. The
diagnostics are menu-driven with features that allow a logical progression through the tests.
Once a test is selected, a test or a series of tests will be performed on the selected entity. The
result of the test will be displayed to facilitate diagnosis of the malfunctioning parts.
7.2 Testing the Display Contrast
To change the display contrast, see Changing the Display Contrast on page 12. To test the
display contrast, follow this procedure. This test tests all pixels to see if they are working.
Display Action
To access the extended menu, restart the terminal
by pressing [1] + [CAN] + [OK]; while the terminal
is starting up, access the extended menu by
pressing the [1] and [3] keys simultaneously.
Extended Menu
Serialnum Inject
System Config
System Info
Supervisor Menu
Diagnostic Menu
Press [], [Enter] to select Diagnostic Menu.
Diagnostic Menu
Display
Keypad
Press [], [Enter] to select Display.
The pixels are tested to determine if any are not
working, or are stuck on. The unit goes through the
following sequence:
All pixels on – White screen displays.
Every other pixel off – Light gray screen displays.
All pixels off – Dark gray screen displays.
Every other pixel on – Light gray screen displays.