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Problem Possible Solutions
- Press .
- Press or to select Printer Settings, then press
OK.
- Press to select Country/Region, then press OK.
- Press or to select your country, then press
OK.
If you are connected to a DSL phone line, make sure you
have a DSL filter connected to the phone jack.
For more information, go to www.kodak.com/go/
hero2_2support.
Error codes/messages or other problems you
cannot resolve
Go to www.kodak.com/go/hero2_2support, then type your
error code or message.
If you need to contact Kodak (see www.kodak.com/go/
contact), have the following information available:
Kodak Service Number (located inside the printer when
you open the access door)
Printer model number (located on the front of the printer)
Computer model, operating system and version of Home
Centre Software
Exact wording of any error message(s) and the error code
Getting help on the Web
For more troubleshooting information:
Get help with wireless networking. www.kodak.com/go/inkjetnetworking
Search our knowledge base of Answers to Questions. www.kodak.com/go/hero2_2support
Download the latest firmware and software for optimal
printer performance.
www.kodak.com/go/hero2_2downloads
Check the Extended User Guide for detailed
instructions and the recommended system
requirements
www.kodak.com/go/hero2_2manuals
Get help with problems you cannot resolve. Contact Kodak at www.kodak.com/go/contact and have the
following information available:
- Kodak Service Number (located inside the printer when
you open the access door)
- Printer model number (located on the front of the
printer)
- Computer model, operating system and version of
Home Centre Software
- Exact wording of any error message(s) and the error
code
Troubleshooting
82 www.kodak.com/go/aiosupport