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A-61560 June 2006 101
6 Troubleshooting
Occasionally you may encounter a situation with your scanner where it
may not function properly. Refer to the information in this chapter to
help you resolve the situation before calling Technical Support.
Indicator lights and
error codes
The indicator light provides information on the current state of the
scanner.
Steady green: scanner is ready to scan.
Steady red: indicates a scanner error, such as the scanner cover is
open or a document jam.
Flashing green: waiting/Energy Star mode; scanning/busy.
Flashing red: scanner failure.
Following is a listing of the error codes that may be displayed in the
function window. When an error is indicated, the indicator light will blink
the same number of times as the number displayed in the function
window. Therefore, if the scanner cover is open, the number “6” will be
displayed in the function window and the indicator will flash red and
blink six times.
0 USB cable is not connected.
1 - 5, 7 and 8 Call Service.
6 The scanner cover is open.
9 There is a document jam.
NOTE: The numbers 1-9 may be displayed when the scanner’s LED is
green. These are not error codes; they are function numbers.
Used together with the Start button and smart touch
functionality, the function buttons can greatly improve your ease
of use.