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114 A-61560 June 2006
The AUR provides advance replacement on specific failed or broken
Kodak Scanner. To be eligible to take advantage of the AUR, the
eligible purchaser must obtain an RMA number, sign an Advance
Replacement Agreement and provide a credit card deposit to secure
the replacement product. The RMA number should be kept in the event
that the status of the replacement product needs to be checked. The
eligible purchaser will be asked for the address where the replacement
product is to be shipped. The eligible purchaser will also be faxed
packing and shipping instructions for the malfunctioning product. The
eligible purchaser will then receive a replacement product within 2
business days after the service call initiation and Kodak’s receipt of the
signed agreement. The malfunctioning product must be received by
Kodak within ten (10) days of the end user’s receipt of the replacement
product or the end user’s credit card will be charged the list price of the
replacement product. Shipment of replacement Imaging Product will be
made at Kodak’s expense and choice of freight carrier. Shipments not
made under Kodak’s directions and choice of freight carrier may void
the Limited Warranty.
Before the product is returned to Kodak, be sure to remove all options
and accessories (which include power cord, documentation, etc.) that
are not covered by the Limited Warranty. The box and packaging in
which the replacement product was shipped must be used to return the
malfunctioning product. If the malfunctioning product is not returned in
the box and packaging in which the replacement product was shipped
the Limited Warranty may be voided. The Return Material Authorization
Number (“RMA”) must be clearly marked on the outside of the box to
ensure proper receipt and credit of the defective product.
Depot service If the Kodak Scanner is not eligible for Advance Exchange or On-Site
Service, an eligible purchaser may utilize our Depot Repair Service.
The eligible purchaser will be instructed to ship the product to the
nearest authorized Depot Repair Center. Product must be shipped at
the eligible purchaser’s risk and expense to the repair center. Before
the product is returned to the repair center, be sure to remove all
options and accessories (which include power cord, documentation,
etc.) not covered by the Limited Warranty. All products should be
returned to Kodak in the original shipping container, or in a
recommended packing box. The Kodak Scanner must have the
shipping restraint installed before it is shipped. When the original
packaging is not available, contact Kodak’s Response Center at (800)
822-1414, for ordering information. Eligible purchasers seeking
services for Kodak Scanners must obtain a Return Material
Authorization number (“RMA”) by calling (800) 822-1414, and within ten
(10) business days from the date of issuance of the RMA must return
the Kodak Scanner to the address designated in the RMA at the end
user’s own expense and risk. The Return Material Authorization
Number (“RMA”) must be clearly marked on the outside of the box to
ensure proper receipt and credit of the defective product.
Upon receipt of the product, the repair center will repair product within
ten (10) business days. The repaired product will be shipped back two-
day express mail at no expense to the eligible purchaser.