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112 A-61560 June 2006
Packaging and
shipping guidelines
Purchaser must ship all warranty returns in a method that guarantees
full protection of the product from shipping damage. Failure to do so will
void the Kodak Scanner warranty. Kodak advises the purchaser to keep
the original box and packing materials for storing or shipping. Kodak is
not responsible for issues related to shipping damage. The purchaser
must return only the Kodak Scanner. Prior to shipment, purchaser must
remove and retain all “add-on” items, (i.e. adapters, cables, software,
manuals, etc.). Kodak accepts no responsibility for these items and
they will not be returned with the repaired or replacement Kodak
Scanner. All products should be returned to Kodak in the original
shipping container, or an authorized packaging box for the units being
returned. Purchaser must install the shipping restraint before the Kodak
Scanner is shipped. When the original packaging is not available,
contact Kodak’s Response Center at (800) 822-1414 for part numbers
and replacement packaging ordering information.
Return procedure Eligible purchasers seeking services for Kodak Scanners covered
under this Limited Warranty must obtain a Return Material Authorization
number (“RMA”) by calling (800) 822-1414 and within ten (10) business
days from the date of issuance of the RMA must return the Kodak
Scanner to the address designated in the RMA at the end user’s own
expense and risk, in compliance with Kodak’s current Packaging and
Shipping Guidelines.
Any defective products or parts replaced by Kodak become the
property of Kodak.
Customer
responsibility
BY REQUESTING SERVICE, THE ELIGIBLE PURCHASER
ACKNOWLEDGES THE TERMS OF THE LIMITED WARRANTY,
INCLUDING THE DISCLAIMER AND LIMITATION OF LIABILITY
PROVISIONS. PRIOR TO SEEKING SERVICE, THE END USER
MUST BACK-UP ANY DATA OR FILES THAT MAY BECOME
DAMAGED OR LOST. KODAK IS, WITHOUT LIMITATION, NOT
RESPONSIBLE FOR LOST OR DAMAGED DATA OR FILES.
Warranty Service
descriptions
Eastman Kodak Company (Kodak) offers a range of service programs
to support its Limited Warranty and to assist with the use and care of
the Kodak Scanner (“Service Methods”). A Kodak Scanner represents
an important investment. Kodak Scanners provide the productivity
needed to stay competitive. The sudden loss of this productivity, even
temporarily, could seriously affect the ability to meet commitments.
Downtime can be very expensive, not just in the cost of the repair but
also in time lost. To help alleviate these problems, Kodak may use one
of the service methods listed below, depending upon product type, in
providing service under its Limited Warranty.