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Appendix A Troubleshooting
Appendix A-2 IP-011 Printer Controller
■ Error Message
The error messages shown on the Status Monitor are as follows:
Error Message
How to Recover
Mishandled paper in ADU
DB Upper Tray is not ready
DB Lower Tray is not ready
Mishandled paper in DB Lower Tray
No paper in DB Lower Tray
DB Lower Tray is not available
No paper in DB Upper Tray
DB Upper Tray is not available
DB door is open
LCT is not ready
Mishandled paper in LCT
No paper in LCT
LCT is not available
Mishandled paper in RADF
RADF Failure
RADF Communication Error
OverRun
System Failure
System Communication Error
Finisher Front door is open
Stapler cartridge is not loaded
There are no staples
No Toner
Low Toner
Toner bottle does not exist
NIC I/F Error
Mishandled paper in Finisher
Finisher conveyance door is open
Finisher does not work correctly
Mishandled paper in Finisher
Printing Paused due to some interuptions.
Printer Controller NVRAM Error
Printer Controller SIMM Error
Printer Controller Memory Error
Printer Memory OverFlow
Printing Paused Due to No Paper
Main Lower Tray is not ready
No paper in DB Lower Tray
DB Lower Tray is not available
Optics Failure
Optics Communication Error
Mishandled paper
Bypass Tray is not ready
No paper in Bypass Tray
Bypass Tray is not available
Main Upper Tray is not ready
No paper in Main Upper Tray
Main Upper Tray is not available
Side door is open
PM required
Printing Paused due to the limit of Fixing-unit-counter
Density declines
Output Tray 1 is overloaded
Output Tray 2 is overloaded
Output Tray 3 is overloaded
Output Tray 4 is overloaded
Exit Tray is overloaded
Printer Failure
Printer Communication Error
Actual paper size is different from setting
Please remove paper according to the message screen of printer
Please insert DB Upper Tray
Please insert DB Lower Tray
Please remove paper according to the message screen of printer
Please load paper in DB Lower Tray
Please confirm the printer setting
Please load paper in DB Upper Tray
Please confirm the printer setting
Please close DB door
Please insert LCT
Please remove paper according to the message screen of printer
Please load paper in LCT
Please confirm the printer setting
Please remove original according to the message screen of the printer
Please dispose the trouble according to the message screen of the printer
Please dispose the trouble according to the message screen of the printer
Please dispose the trouble according to the User Reference Guide.
Please dispose the trouble according to the message screen of the printer
Please dispose the trouble according to the message screen of the printer
Please close Finisher Front door
Please confirm the stapler cartrigde
Please replace staple cartridge
Please add toner
Please add toner
Please install the Toner bottle
Please dispose the trouble according to the User Reference Guide.
Please remove paper according to the message screen of printer
Please close Finisher Conveyance Door
Please dispose the trouble according to the message screen of the printer
Please remove paper according to the message screen of printer
Please wait. If this situation continues, please check printer.
Please dispose the trouble according to the User Reference Guide.
Please dispose the trouble according to the User Reference Guide.
Please dispose the trouble according to the User Reference Guide.
Please dispose the trouble according to the User Reference Guide.
Please load paper
Please insert Main Lower tray
Please load paper in DB Lower Tray
Please confirm the printer setting
Please dispose the trouble according to the message screen of the printer
Please dispose the trouble according to the message screen of the printer
Please remove paper according to the message screen of printer
Please open Bypass tray
Please load paper in Bypass tray
Please confirm the printer setting
Please insert Main Upper tray
Please load paper in Main Upper Tray
Please confirm the printer setting
Please close Side door
Please call service for PM
Please replace the Fixing unit
Please solve the trouble according to the User Reference Guide.
Remove copies from the Output Tray 1
Remove copies from the Output Tray 2
Remove copies from the Output Tray 3
Remove copies from the Output Tray 4
Remove copies from the Exit Tray
Please dispose the trouble according to the message screen of the printer
Please dispose the trouble according to the message screen of the printer
Please confirm the paper