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v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, “Parts listing, ThinkServer TS100 Machine Types 6431, 6432, 6433, and 6434,” on page 37
to determine which components are customer replaceable units (CRU) and which components are field
replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Error code Description Action
602 Invalid diskette boot record
1. Replace the diskette.
2. Reseat the diskette drive cables.
3. Replace the diskette drive.
604 Internal diskette drive error
1. Run the Configuration/Setup Utility program,
select Load Default Settings, and save the
settings.
2. Reseat the diskette drive signal cables.
3. Replace the diskette drive.
962 Parallel port configuration error
1. Run the Configuration/Setup Utility program and
make sure that the parallel port setting is correct.
2. (Trained service technician only) Replace the
system board.
1162 Serial port error
1. Run the Configuration/Setup Utility program and
make sure that the serial port settings are correct.
2. (Trained service technician only) Replace the
system board.
1600 The service processor is not functioning. (Trained service technician only) Replace the system
board.
1601 System-management adapter
communication error.
1. Update the BMC firmware (see “Updating the
firmware” on page 17).
2. (Trained service technician only) Replace the
system board.
1603 System-management adapter
communication error.
1. Make sure that the Remote Supervisor Adapter II
SlimLine is installed correctly.
2. Update the Remote Supervisor Adapter II
SlimLine firmware (see “Updating the firmware”
on page 17).
3. Reseat the following components:
a. Adapter
b. (Trained service technician only) System
board
4. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. Remote Supervisor Adapter II SlimLine
b. (Trained service technician only) Replace the
system board.
138 ThinkServer TS100 Types 6431, 6432, 6433, and 6434: Hardware Maintenance Manual