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v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, “Parts listing, ThinkServer TS100 Machine Types 6431, 6432, 6433, and 6434,” on page 37
to determine which components are customer replaceable units (CRU) and which components are field
replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Symptom Action
The ServeRAID Manager
program cannot view all
installed drives, or the operating
system cannot be installed.
1. Make sure that there are no duplicate IRQ assignments.
2. Make sure that the hard disk drive is connected correctly.
The operating-system
installation program
continuously loops.
Make more space available on the hard disk.
The EasyStartup program will
not start the operating-system
CD.
Make sure that the operating-system media is supported by the EasyStartup
program.
The operating system cannot be
installed; the option is not
available.
Make sure that the server supports the operating system. If it does, either no
logical drive is defined (RAID servers), or the EasyStartup program is not installed.
Run theEasyStartup program and make sure that setup is complete.
Software problems
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, “Parts listing, ThinkServer TS100 Machine Types 6431, 6432, 6433, and 6434,” on page 37
to determine which components are customer replaceable units (CRU) and which components are field
replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Symptom Action
You suspect a software
problem.
1. To determine whether the problem is caused by the software, make sure that:
v The server has the minimum memory that is needed to use the software. For
memory requirements, see the information that comes with the software. If
you have just installed an adapter or memory, the server might have a
memory-address conflict.
v The software is designed to operate on the server.
v Other software works on the server.
v The software works on another server.
2. If you receive any error messages while you use the software, see the
information that comes with the software for a description of the messages and
suggested solutions to the problem.
3. Contact your place of purchase of the software.
158 ThinkServer TS100 Types 6431, 6432, 6433, and 6434: Hardware Maintenance Manual