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v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, “Parts listing, ThinkServer TS100 Machine Types 6431, 6432, 6433, and 6434,” on page 37
to determine which components are customer replaceable units (CRU) and which components are field
replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
System-error log message Action
ASM Reset -- reason unknown Information only.
ASM Reset due to x, Instruction Fault: y Information only.
ASM Reset due Watchdog timeout Information only.
ASM Reset was caused by restoring default
values
Information only.
ASM Reset was initiated by the user Information only.
Configuration error recovery on the Inter-connect
network
Information only.
CPU over temperature
1. Make sure that the fan sink has good airflow and is not
obstructed.
2. Reseat the following components:
a. Fan-sink cable
b. (Trained service technician only) Fan sink
DASD controller removal
1. Make sure that the mini-PCI-X adapter cable is not damaged.
2. Reseat the mini-PCI-X adapter cable.
3. Replace the mini-PCI-X adapter cable.
DHCP failure,no IP@ assigned-
RETRYING!,rc=xxx,count=yyy
Information only.
Dialback failed for userid w. Could not connect
at phone number x, y, z
Information only.
ENET[eee] DHCP-
HstNme=a,DN=b,IP@=ccc.ccc.ccc.ccc
GW@=ddd.ddd.ddd.ddd, NMsk=fff.fff.fff.fff,
DNS1@=ggg.ggg.ggg.ggg,
DNS2@=hhh.hhh.hhh.hhh
Information only.
ENET[eee] IP-Cfg:HstName=x,
IP@=ccc.ccc.ccc.ccc, GW@=ddd.ddd.ddd.ddd,
NetMsk=fff.fff.fff.fff
Information only.
Failure reading an I2C device, possible bus
failure
1. Reseat the following components:
a. AC power cords
b. Hot-swap power supplies, if any are installed
c. Power-supply cables on the system board
2. (Trained service technician only) Replace the system board.
Fan x Failure
1. Make sure that fan x is not obstructed.
2. Reseat the fan x cable.
3. Replace fan x.
Fan x Outside Recommended Speed
1. Make sure that fan x is not obstructed.
2. Reseat the fan x cable.
3. Replace fan x.
236 ThinkServer TS100 Types 6431, 6432, 6433, and 6434: Hardware Maintenance Manual