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v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, “Parts listing, ThinkServer TS100 Machine Types 6431, 6432, 6433, and 6434,” on page 37
to determine which components are customer replaceable units (CRU) and which components are field
replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Error code Description Action
1962 A hard disk drive does not contain a valid
boot sector.
1. Make sure that a bootable operating system is
installed.
2. Run the hard disk drive diagnostic tests.
3. Reseat the following components, depending on
the server model:
v Hot-swap models:
a. Hard disk drive
b. SAS/SATA controller
v Simple-swap models:
a. Hard disk drive
b. Hard disk drive cable
4. Replace the following components one at a time,
depending on the server model, in the order
shown, restarting the server each time:
v Hot-swap models:
a. Hard disk drive
b. Hard disk drive backplane
c. SAS/SATA controller
v Simple-swap models:
a. Hard disk drive
b. Hard disk drive cable
5. (Trained service technician only) Replace the
system board.
2462 Video memory configuration error.
1. Reseat the following components:
a. Video adapter (if one is installed)
b. (Trained service technician only) System
board
2. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. Video adapter (if one is installed)
b. (Trained service technician only) System
board
3001 SMART monitoring failure predicted on hard
disk drive
Replace the hard disk drive.
3003 SMART command execution failure on hard
disk drive
Replace the hard disk drive.
3005 Current hard disk drive configuration do not
support SMART function
Replace the hard disk drive.
142 ThinkServer TS100 Types 6431, 6432, 6433, and 6434: Hardware Maintenance Manual