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Just in case …
If your machine’s printouts (received faxes or copies) develop quality problems, check
the following descriptions. When you find one which is like yours, try the suggested
solutions. If they don’t work, please contact your authorized Muratec dealer.
Pages are blank
• The drum cartridge or toner cartridge may not be
installed correctly.
Install each cartridge correctly.
• The toner cartridge may be out of toner, or the toner may
be very low.
Remove the toner cartridge and shake it a few times to
redistribute the toner inside.
If the problem persists, replace the toner cartridge.
• The toner cartridge may be defective.
Remove and check the toner cartridge for damage.
If the problem persists, replace the toner cartridge.
Pages are black
• The toner cartridge may be defective.
Remove and check the toner cartridge for damage.
If the problem persists, replace the toner cartridge.
• Your fax machine’s printer may be due for a service check.
Call your dealer.
Printouts are too light
• The toner cartridge may be out of toner, or the toner may
be very low.
Remove the toner cartridge and shake it a few times to
redistribute the toner inside.
If the problem persists, replace the toner cartridge.
• The toner cartridge may be defective.
Remove and check the toner cartridge for damage.
If the problem persists, replace the toner cartridge.
Printouts are too dark
• The toner cartridge may be defective.
Remove the toner cartridge and check it for damage.
If the problem persists, replace the toner cartridge.
Printouts have a blurred background
• The toner cartridge may be defective.
Remove the toner cartridge and check it for damage.
If the problem persists, replace the toner cartridge.
Printouts are of uneven density
• The toner may be unevenly distributed inside the
toner cartridge.
Remove the toner cartridge and shake it a few times to
redistribute the toner inside.
• The drum cartridge may be defective.
Remove and check the drum cartridge for damage.
If the problem persists, replace the drum cartridge.
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Print quality problems
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