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5.3 When the Print Quality is Poor 97
White dots appear in black
filled areas.
The paper used is not suitable. Load the correct type of paper.
Refer to
• “Usable Paper” (P. 43)
The drum/toner cartridge is defective or damaged. Replace with a new drum/toner
cartridge.
Refer to
• “6.1 Replacing the Drum/Toner Cartridge” (P. 111)
Printed image smudges when
rubbed with your finger.
The toner is not fixed on the
paper.
Paper is smeared with toner.
The paper loaded in the paper tray does not match the paper type set on the control
panel. Set the appropriate paper type of the paper loaded in the paper tray on the
control panel.
Refer to
• “Usable Paper” (P. 43)
• “3.4 Setting Paper Types” (P. 51)
The paper is damp. Replace with paper from a new ream.
Refer to
• “3.2 Loading Paper” (P. 47)
The paper used is not suitable. Load the correct type of paper.
Refer to
• “Usable Paper” (P. 43)
The whole piece of paper is
printed black.
The drum/toner cartridge is defective or damaged. Replace with a new drum/toner
cartridge.
Refer to
• “6.1 Replacing the Drum/Toner Cartridge” (P. 111)
This may be due to breakdown of high voltage power. Contact our Printer Support
Desk.
Nothing is printed. Multiple sheets of paper are fed simultaneously. Fan the paper well and reload.
Refer to
• “3.2 Loading Paper” (P. 47)
The drum/toner cartridge is defective/damaged or there is no more toner inside the
cartridge. Replace with a new drum/toner cartridge.
Refer to
• “6.1 Replacing the Drum/Toner Cartridge” (P. 111)
Symptom Reason/Action