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10-16 SV60951 Rev. A
10 Troubleshooting
Remove piece of mail.
Piece of mail is thicker than 0.75 in.
Thick Piece of
Mail
• Lift feeder cover and
remove piece of mail
from the mail path.
Piece of mail is smaller than
3.5 in x 5 in.
Short Piece of
Mail
• Check all mail in stacker
to make sure postage has
printed.
• Adjust Light mail/postcard
selection knob.
• Piece of mail may have
been slanted or tilted.
Meter imprint appears
skewed.
• Thickness adjustment
knob is at the wrong
setting.
• Light mail/postcard
selection knob incorrectly
set.
Skew
Occurred
• Piece of mail may have fed
incorrectly into system.
• Thickness adjustment
knob at incorrect setting.
• Adjust the setting of the
thickness adjustment
knob.
• Check all mail in the
stacker to make sure
postage has printed. If
meter stamp is missing,
run a piece of mail
through again.
Misfeed
Lift the cover and remove
piece of mail from the mail
path.
Transport sensor may be
blocked.
Remove Piece
of Mail
Printing
Warning Possible Cause Solution