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13-2
13 • Troubleshooting
SV62261 Rev. A
Getting Help
There may be times when you need help to solve a prob lem, or you
may want more in for ma tion about how your mail ing system works.
Pitney Bowes pro vides sev er al in for ma tion resources. See page v for
our web and phone support information.
Before you contact us, please read the troubleshooting information
in this chap ter. In many cases, it can help you resolve the prob lem.
Also, you can often restore normal operation by just turning Off and
On your system.
If you need to call, please have the following in for ma tion at hand:
• Model Identification: See page v.
• Serial number: See the back of the system.
• Nature of problem: What happens and when does it happen? Did
the machine display an error mes sage?
• The steps you've already taken to solve the problem and the
results.
Messages on the LCD Display
From time to time your system will display an alert or error message.
An alert tells you that something needs at ten tion; an error message
usually tells you about a system con di tion you can fix. In rare instanc-
es you may have to call for service or assistance (see page v).
Blank Display
Symptom Cause Solution
Power lamp is
not lit on the
machine
No power coming
into machine
Check that:
• power cord is plugged into both
mailing machine base and wall
outlet
• power cord is not connected to a
switched wall outlet, power strip,
or surge protector
Power lamp is
yellow on the
machine
Machine in sleep
mode
Press any key to "awaken" it.