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13-6
13 • Troubleshooting
SV62261 Rev. A
i
NOTE: See Chapter 14, Supplies and Options for part numbers for
replacement brushes and E-Z Seal® solution. See page v for con-
tact information.
Moistening Problems (envelopes don't seal)
Symptom Solution
Incorrect feeding
(DM300c only)
Make sure you slide the envelope flap under
the blue edge of the moistener. If you don't, the
moistener can't wet the flap.
Low sealant level Check the sealant level in the moistener tank. If
the sealant level is low, add E-Z Seal
®
solution
until it reaches the bottom of the fill hole. See the
in struc tions in Chapter 12, Maintenance.
Dry moistener brush Try wetting the moistener brush. If the brush drys
out quickly, replace the moistener wick as ex-
plained in Chapter 12, Maintenance.
Dirty moistener brush Remove the moistener brush. Clean it in plain
water and rinse thoroughly (see Chapter 12
Maintenance).
Worn moistener brush Replace the moistener brush (see Chapter 12,
Maintenance)
Slow acting glue and
environmental condi-
tions may affect sealing
(DM400c only)
To resolve these conditions, perform the fol-
lowing procedure a few seconds after the mail
pieces have exited the machine:
A. Remove the mail from the drop stacker.
B. Examine the mail pieces and assure each
envelope flap is seated flat against the body
of the envelope.
C. If necessary, tamp the mail on the table to
assure all the mail pieces are even with each
other.
D. With the mail facing you, run your hand
across the top of the stack, while squeezing
the stack together. This process may be re-
peated.
E. Allow the envelopes to dry undisturbed.