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13-7
13 • Troubleshooting
SV62261 Rev. A
Symptom Solution
Machine may not be
connected to LAN
Internet Connection
• Make sure you've connected your machine to a
work ing LAN Internet connection. Contact your
network administrator if you suspect issues with
your LAN network.
• Make sure the LAN internet cable USB Internet
adapter con nec tors are firmly seated in their re-
cep ta cles
• Make sure the adapter lights are lit to show an
active connection.
• Ensure that no phone cord is connected to the
mailing machine when the LAN is installed.
• If LAN internet connectivity is not available, dis-
connect the USB net work adapter and LAN inter-
net cable from the USB port. Connect via a USB
cable connected to a PC having Meter Connect
or via analog phone line using the analog phone
cable to the phone port (see Chapter 6, Adding
Postage/Connecting to the Data Center).
Problems Connecting to Data Center via LAN Network