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Maintenance and Service
Page 99
If you cannot solve the problem yourself, contact your service provider or Plasmon Technical Support (see
Contacting Plasmon at the back of this manual).
Returning the Library for Service
If you need to return the library to the factory for service, contact your service provider. If your service
provider instructs you to return the library directly to Plasmon, contact Plasmon Technical Support to
obtain a Return Materials Authorization (RMA) number and the shipping address (see Contacting Plasmon
at the back of this manual). When you have the RMA number, follow the instructions starting on the next
page.
Preparing the Library for Shipping
To prepare the library for shipping:
1. Before powering off the library, select “Park and Unlock for Shipping” from the front panel’s
keypad. The robot then moves to the correct position to accommodate the packing materials,
and the front door unlocks.
2. If necessary, remove all cartridges from the magazine and fixed slots. Make certain the robot
gripper and the tape drive do not contain cartridges.
3. Power off the library.
4. Remove the power cord, the SCSI cables, and any terminators. Do not ship these items if you
are returning the library to the factory.
Removing the Library from the Rack
If the library is installed in a rack, remove it as follows:
1. From the back of the library, use a T-20 TORX driver to remove the three screws that secure
the retention bracket to the rack shelf and library, as shown in the following figure. Remove
the bracket.