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Troubleshooting When Using the Copy Function
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Image not fully cop-
ied.
The entire image cannot be
fully copied using the current
[Auto R/E] setting.
Make an alternative [Auto R/E]
setting.
Rotate Sort is una-
vailable with this
paper size.
A paper size for which Rotate
Sort is not available is selected.
Select the proper paper size
for the Rotate Sort function.
See “Supplementary Informa-
tion”, Copy Reference.
Cannot dup. copy
this size.
Duplex mode does not sup-
port the selected paper size.
Select the proper paper size
for the Duplex function. See
“Supplementary Informa-
tion”, Copy Reference.
Cannot dup. with
this tray.
A paper type not available
with the Duplex function has
been selected.
The thick paper is not availa-
ble for the Duplex function.
Specify another paper type.
Max. number of sets
is nn.
(A figure is placed at n.)
The number of copies exceeds
maximum copy quantity.
You can change the maximum
copy quantity. See “User
Tools Menu (Copier Fea-
tures)”, Copy Reference.
Cannot Staple Thick
Paper.
A paper type not available
with the staple function has
been selected.
The thick paper is not availa-
ble for the staple function.
Specify another paper type.
Staple range exceed-
ed.
The number of copies exceeds
the capacity of the stapler.
Check the stapler capacity.
See “Supplementary Informa-
tion”, Copy Reference.
This position cannot
be stapled.
The selected position cannot be
stapled. Original orientation and
paper mismatches occur when
image rotation is unavailable.
Select the proper position or
original orientation. See “Sta-
ple” and “Supplementary In-
formation”, Copy Reference.
Cannot copy. Origi-
nal is being scanned
by another function.
The scanner function is in use. Cancel the current scan job. To
do this, press the {Clear/Stop}
key on the scanner screen to
display the message
“
Clear/Stop key was
pressed. Stop scan-
ning?
”, and then press
[Stop].
Privileges are re-
quired to use this
function.
The use of this function is re-
stricted to authentified users
only.
Contact the administrator.
Authentication
failed.
The entered login user name
or password is not correct.
Ask the administrator for the cor-
rect login user name and password.
Authentication
failed.
Cannot access the authentica-
tion server when using Win-
dows Authentication, LDAP
Authentication, or Integration
Server Authentication.
Contact the administrator.
Message Causes Solutions