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When a Message Is Displayed
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5
When a Message Is Displayed on the Client Computer
This section describes likely causes of and possible solutions for the main error
messages displayed on the client computer when using the TWAIN driver.
Important
❒ If an error message that is not included in this section appears, turn off the
main power switch of the machine, and then turn it on again. For details
about how to turn off the main power switch, see “Turning On the Main Pow-
er”, About This Machine.
Message Cause Solution
Clear Mis-
feed(s) in ADF.
A paper misfeed has occurred in-
side the ARDF.
Remove jammed originals, and
place them again.
After removing the misfed paper,
proceed with scanning.
Check whether the originals are suit-
able to be scanned by the machine.
Invalid Winsock
version. Please
use version 1.1
or higher.
You are using an invalid version
of Winsock.
Install the operating system of the
computer or copy Winsock from
the operating system CD-ROM.
The name is al-
ready in use.
Check the regis-
tered names.
You tried to register a name that
is already in use.
Use another name.
Cannot detect
the paper size
of the original.
Specify the
scanning size.
The set original was misaligned. • Place the original correctly.
• Specify the scan size.
• When placing an original directly
on the exposure glass, the lift-
ing/lowering action of the ARDF
triggers the automatic original
size detection process. Lift the
ARDF by more than 30 degrees.
Cannot add any
more scanning
mode.
The maximum number of regis-
terable scanning modes has been
exceeded.
The maximum number of scanning
modes that can be stored is 99. De-
lete unneeded scanning modes.
Cannot specify
any more scan-
ning area.
The maximum number of regis-
terable scanning areas has been
exceeded.
The maximum number of scanning
areas that can be stored is 99. De-
lete unneeded scanning areas.
Please call your
service repre-
sentative.
An unrecoverable error has oc-
curred in the machine.
Contact your service representative.
Scanner is not
available on the
specified de-
vice.
The TWAIN scanner function
cannot be used on this machine.
Contact your service representative.