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Troubleshooting When Using the Facsimile Function
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3
❖ Reception
Cannot cancel a Memo-
ry Transmission.
The document is being sent or it is
in standby.
Press the {Clear/Stop} key. See
“Canceling a Transmission”, Fac-
simile Reference.
Cannot cancel an Im-
mediate Transmission.
-Press the {Clear/Stop} key. See
“Canceling a Transmission”, Fac-
simile Reference.
Cannot cancel Internet
Fax transmission.
-Press the {Clear/Stop} key. See
“Canceling a Transmission”, Fac-
simile Reference.
Canceling Internet Fax transmis-
sion is possible only during scan-
ning. It is impossible during
communication.
Although a group spec-
ification was set for the
following, reception
was not possible.
Forwarding, Forward-
ing of Special Sender,
E-mail TX Result, rout-
ing e-mail received via
SMTP.
The number of specified destina-
tions exceeds the maximum
number that can be specified as a
group.
A maximum of 100 parties can be
specified for a group. Check if
there are over the specified num-
bers registered in the address
book. If a group was registered in
another group, transmission is
canceled but an error message
does not appear. See “Registering
Names to a Group”, General Set-
tings Guide.
Problem Cause Solution
The machine failed to print
received fax documents.
If this happened when the Re-
ceive File indicator was lit, the pa-
per or toner might have run out,
making printing impossible.
• Load paper into the paper
tray.
•Add toner.
See “Substitute Reception”, Fac-
simile Reference.
The machine failed to print
received fax documents.
When the B Load Paper indica-
tor is lit.
Load paper into the paper tray.
See p.87 “Loading Paper”.
Reception is impossi-
ble, but transmission is
possible.
The toner has run out. Replace the toner bottle. See p.98
“Replacing Toner”.
Reception is possible, but
transmission is impossible.
The terminal adaptor setting is in-
correct.
Check the setting.
Transmission is possible,
but reception is impossible.
The terminal adaptor setting is in-
correct.
Check the setting.
Problem Cause Solution