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Troubleshooting When Using the Scanner Function
66
5
Scanner is not
available.
Check the scan-
ner connection
status.
• The machine's main power
switch is off.
• The machine is not connected
to the network correctly.
• Set the main power switch to
“On”.
• Check whether the machine is con-
nected to the network correctly.
• Deselect the personal firewall
function of the client computer.
• Use an application such as tel-
net to make sure SNMPv1 or
SNMPv2 is set as the ma-
chine’s protocol. See “Net-
work Settings”, General
Settings Guide and “Remote
Maintenance by telnet”, Net-
work Guide.
No response from
the scanner.
The machine is not connected to
the network correctly.
Check whether the machine is con-
nected to the network correctly.
No response from
the scanner.
The network is crowded. Wait for a while, and then try to
reconnect.
Error has oc-
curred in the
scanner.
The application-specified scan
conditions have exceeded the set-
ting range of the machine.
Check whether the scanning set-
tings made with the application
exceed the setting range of the
machine.
Fatal error has
occurred in the
scanner.
An unrecoverable error has oc-
curred on the machine.
Contact your service representative.
Cannot connect
to the scanner.
Check the net-
work Access Mask
settings in User
Tools.
An access mask is set. Contact the administrator.
Scanner is not
ready. Check the
scanner and the
options.
The ARDF cover is open. Check whether the ARDF cover is
closed.
Insufficient
memory. Reduce
the scanning ar-
ea.
Scanner memory is insufficient. • Reset the scan size.
• Lower the resolution.
• Set with no compression. See
TWAIN Driver help.
Message Cause Solution