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When You Cannot Send or Receive Fax Messages As Wanted
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When You Cannot Send or Receive Fax
Messages As Wanted
This section describes likely causes of and possible solutions for transmission
and reception-related problems.
❖ Transmission/Reception
❖ Transmission
Problem Cause Solution
Both transmission and
reception are impossible.
The modular cable may be dis-
connected.
Make sure that the modular cable
is correctly connected. See “Con-
necting the Machine to a Tele-
phone Line and Telephone”,
General Settings Guide.
Both transmission and
reception are impossible.
The terminal adaptor setting is in-
correct.
Check the setting.
Problem Cause Solution
Document appears
blank at the other end.
The original was placed upside
down.
Place it correctly. See “Placing
Originals”, Facsimile Reference.
Transmission failed
due to a “maximum e-
mail size” error.
The size of the Internet fax docu-
ment exceeds the maximum e-
mail size specified on the machine.
Set [Maximum E-mail Size] under [E-
mail Settings] to [Off], or set the
maximum e-mail size to a larger
value. Then, re-send the docu-
ment. See “E-mail Settings”, Gen-
eral Settings Guide.
When using On Hook
Dial or Manual Dial,
”
Receiving” ap-
pears and transmission
is not allowed.
If the machine fails to detect the
size of the original when the
{Start} key is pressed, it performs
a receiving operation.
If you use On Hook Dial or Man-
ual Dial frequently, it is recom-
mended that you set “Receive
documents by pressing the {Start}
key when originals are not set.” to
“Off” in User Parameters. If this is
set to “Off”, when using Manual
Dial, you cannot receive by press-
ing the {Start} key. See “Parame-
ter Setting”, General Settings
Guide.
LAN-Fax Driver does
not work.
The entered login user name,
password, or driver encryption
key is incorrect.
Check your login user name,
password, or driver encryption
key, and enter them correctly.
Contact the administrator.
LAN-Fax Driver does
not work.
A high security level is set by the
extended security function.
Contact the administrator.
Cannot cancel a Memo-
ry Transmission.
The document is being scanned. Press the {Clear/Stop} key. See
“Canceling a Transmission”, Fac-
simile Reference.