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SERVICE
ULTRAMATRIX E-SERIES MANUAL
58
Service Information
Maintenance and Repair
This Unit does not contain any internal user-serviceable parts. In the
event a Unit needs repair or maintenance, you must first obtain a
Return Authorization (RA) number from Rose Electronics or an
authorized repair center. This Return Authorization number must
appear on the outside of the shipping container. See Limited Warranty
for more information.
When returning a Unit, it should be double-packed in the original
container or equivalent, insured and shipped to:
Rose Electronics
Attn: RA__________
10707 Stancliff Road
Houston, Texas 77099 USA
Technical Support
If you are experiencing problems, or need assistance in setting up,
configuring or operating your switch, consult the appropriate sections of
this manual. If, however, you require additional information or
assistance, please contact the Rose Electronics Technical Support
Department at:
Phone: (281) 933-7673
E-Mail: TechSupport@rose.com
Web: www.rose.com
Technical Support hours are from: 8:00 am to 6:00 pm CST (USA),
Monday through Friday.
Please report any malfunctions in the operation of this Unit or any
discrepancies in this manual to the Rose Electronics Technical Support
Department.