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Faxing Problems
The machine is not working, •UnpIug the power cord and plug it in again.
there is no disptay and the
buttons are not working. • Ensure that there is power to the electrical receptacle.
No dial tone sounds. • Check that the phone Iine is connected properly.
• Check that the phone socket in the walI is working by plugging
in another phone.
The numbers stored in the Make sure that the numbers are stored in the memory
memory do not dial correctly. Print a Phonebeok list, referring to page 2.16.
correctly.
The document does net feed • Make sure that the document is not wrinkled and you are
into the machine, putting it in correctly. Check that the document is the right size,
not too thick or thin.
• Make sure that the control paneI is firmly closed.
Faxes are not received • Fax mode should be selected.
automatically. • Make sure that there is paper in the tray.
• Check to see if the display shows "Memory Full."
The machine does not send. • Make sure that the document is loaded in the ADFr
• "TX" should show up on the display.
• Check the other fax machine you are sending to, to see if it can
receive your fax.
The incoming fax has blank • The fax machine sending you the fax may be faulty.
spaces or is received with a • A noisy phone line can cause line errors.
poor-quality. • Check your machine by making a copy.
• The toner cartridge may be empty. Replace the toner cartridge,
referring to page 5.7.
Some of the words on a The fax machine sending you the fax had a temporary
incoming fax are stretched, document jam.
There are Iines on the Check your scan unit for marks and clean it. See page 5.4.
documents you send.
The machine dials a number, The other fax machine may be turned off, out of paper, or
but a connection with cannot answer incoming calls. Speak with the other machine
another fax machine fails, operator and ask her/him to clear out the problem.
Documents are not stored in There may not be enough memory to store the document. If
the memory, the display shows a "Memory Full" message, delete any
documents you no longer need from the memory and then
restore the document.
Blank areas appear at the You may have chosen the wrong paper settings in the user
bottom of each page or on option setting. See page t.16.
other pages, with a small
strip of text at the top,
TROUBLESHOOT]NG