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LIMITED WARRANTY
Limited Warranty Statement: SMC Networks, Inc. (“SMC”) warrants its products
to be free from defects in workmanship and materials, under normal use and
service, for the applicable warranty term. All SMC products carry a standard
90-day limited warranty from the date of purchase from SMC or its Authorized
Reseller. SMC may, at its own discretion, repair or replace any product not
operating as warranted with a similar or functionally equivalent product, during the
applicable warranty term. SMC will endeavor to repair or replace any product
returned under warranty within 30 days of receipt of the product.
The standard limited warranty can be upgraded to a Limited Lifetime* warranty by
registering new products within 30 days of purchase from SMC or its Authorized
Reseller. Registration can be accomplished via the enclosed product registration
card or online via the SMC Web site. Failure to register will not affect the standard
limited warranty. The Limited Lifetime warranty covers a product during the Life of
that Product, which is defined as the period of time during which the product is an
“Active” SMC product. A product is considered to be “Active” while it is listed on
the current SMC price list. As new technologies emerge, older technologies
become obsolete and SMC will, at its discretion, replace an older product in its
product line with one that incorporates these newer technologies. At that point, the
obsolete product is discontinued and is no longer an “Active” SMC product. A list
of discontinued products with their respective dates of discontinuance can be
found at:
http://www.smc.com/index.cfm?action=customer_service_warranty.
All products that are replaced become the property of SMC. Replacement
products may be either new or reconditioned. Any replaced or repaired product
carries either a 30-day limited warranty or the remainder of the initial warranty,
whichever is longer. SMC is not responsible for any custom software or firmware,
configuration information, or memory data of Customer contained in, stored on, or
integrated with any products returned to SMC pursuant to any warranty. Products
returned to SMC should have any customer-installed accessory or add-on
components, such as expansion modules, removed prior to returning the product
for replacement. SMC is not responsible for these items if they are returned with
the product.
Customers must contact SMC for a Return Material Authorization number prior to
returning any product to SMC. Proof of purchase may be required. Any product
returned to SMC without a valid Return Material Authorization (RMA) number
clearly marked on the outside of the package will be returned to customer at
customer’s expense. For warranty claims within North America, please call our
toll-free customer support number at (800) 762-4968.