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Appendix A Troubleshooting 153
Switching to External Video Monitor After
Entering Stand By Mode Displays as a Blank
Window
After installing SunPCi III 3.2.1, when you enter Stand By mode in the internal
monitor and then “wake up” the system and resume working with the internal
monitor, if you attempt to switch to an external monitor, that external monitor
displays as a blank window.
If this issue occurs, you have to restart your system. Upon restarting, you can work
normally and switch between internal and external monitors.
For optimal performance, use the external monitor to enter Stand By mode and then
to wake up the external monitor, since this not an issue when working exclusively in
an external monitor.
SunPCi III Card Stuck in Stand By Mode in Multi-
Card Environment
When you are using Windows 2000 Server and Windows Server 2003 in a multi-card
environment, when the “Allow this device to bring the computer out of Standby”
check box is checked, but the “Allow the computer to turnoff this device to save
power” check box is not checked (in the VIA RHINE II Fast Ethernet Adapter
Properties dialog box), the SunPCi III card will not resume working normally after it
“wakes up” in Stand By mode.
To fix this issue, you must check both check boxes. Enabling both check boxes allows
the card to come out of Stand By mode when the card “wakes up.”
To enable both check boxes, do the following:
1. On the Windows desktop, right-click My Computer.
A drop-down menu opens.
2. Choose Manage.
The Computer Management window opens.
3. Double-click Device Manager.
4. Double-click Network Adapters.
5. Right-click the VIA RHINE II Fast Ethernet Adapter.