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Appendix A Troubleshooting 179
Troubleshooting Microsoft Windows Applications
The following table lists some possible Microsoft Windows application issues, their
causes, and recommended solutions.
TABLE A-8 Troubleshooting Microsoft Windows Applications
Problem Cause Solution
Inserting a file into
Microsoft Office 2000
does not work.
The object file (such as
clip art or an Excel
spreadsheet) is located
on a file system drive or
on a drive mapped using
\\localhost\path.
Copy or move the object file to your
C: or D: drive and then insert it
again.
When attaching and
running an external
monitor at 1600 x 1200
display resolution,
Windows 2000 resets.
The default shared
memory configuration is
set too low.
In the BIOS setup program, increase
shared memory to at least 8 Mbytes
to support the 1600x1200 display
resolution.
System appears to hang
during installation of
Corel Draw 10 for
Microsoft Windows.
When installing the
Corel Draw 10 upgrade
version without a
previousversion ofCorel
Draw installed, the
install software prompts
you to insert a CD of a
previous full version of
the software.
CD is not completely
mounted before you
clicked OK.
After inserting the previous Corel
Draw CD, you must wait until the
new CD is fully mounted (when the
LED stops blinking) before clicking
OK. The Corel installer freezes if
you do not wait for the CD to
mount.
When templates in
Powerpoint in Windows
XP Office, the template
opens slowly and some
color is missing after
opening.
DirectDraw is enabled
by default in this
application.
In the .ini file, under [Display],
add the following entry:
DirectDraw=off
Changing this entry allows the
Teamwork design template to open
normally.