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Appendix A Troubleshooting 181
Troubleshooting Microsoft Windows Applications
and SunFSD Issues
The following section describes known Microsoft Windows application and SunFSD
issues, their causes, and recommended solutions.
Installation and SunFSD on Windows XP Professional
Some software applications cannot be installed to a network drive, including
SunFSD, and must be installed directly to the emulated disk. This is exactly the same
behavior with a standard PC running Windows XP Professional and using a Samba
drive.
In Windows XP Professional, some software applications do not install to a SunFSD
drive. The current list includes the following:
■ Adobe Photoshop 7
Cannot install Corel 10
(upgrade) without
previous version already
installed.
Receive error message
stating must install CD
from previous version.
The previous software is
not installed.
Insert the previous version of the
Corel CD.
Wait until the CD is fully mounted
before clicking the OK button. The
Corel installer will freeze if you do
not wait for the CD to mount.
Inserting a Microsoft
Office document as a
graphic into another
Office document does
not work and Drive
Not Found error
message appears.
Microsoft Office 2000 or
Office XP might not
accept a document as a
graphic.
Use an earlier version of Microsoft
Office to avoid this problem.
If you must use Microsoft Office
2000 or Office XP, convert the
document to either a graphic (.jpg)
or Word file (.doc).
Extra Lines Might
Appear in Lotus
Freelance Slides
(Microsoft Windows
2000 Professional or
Microsoft Windows XP
Professional)
If you are generating
slides with Lotus
Freelance and hold the
mouse button while
dragging or performing
any actions in a
Freelance slide,
extraneous lines might
appear on the slide.
This issue happens since mouse
pointer shadowing is enabled. To
fix this issue, either minimize and
then restore the Freelance window
or disable mouse pointer
shadowing.
Refer to “Double Mouse Pointer
Issue” on page 164 to fix this issue.
TABLE A-8 Troubleshooting Microsoft Windows Applications
Problem Cause Solution