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Troubleshooting Procedures
2-6 PORTÉGÉ R700 Series Maintenance Manual (960-833) [CONFIDENTIAL]
2.1 Troubleshooting
Chapter 2 describes how to determine which Field Replaceable Unit (FRU) in the computer is
causing the computer to malfunction. (The “FRU” means the replaceable unit in the field.)
The FRUs covered are:
1. Power supply 8. Optical Disk Drive 15. Fingerprint Sensor
2. System Board 9. LAN 16. Web camerta
3. USB FDD 10. Wireless LAN 17. 3G
4. HDD/SSD 11. Bluetooth 18. HDMI
5. Keyboard 12. Sound
6. Touch pad 13. SD Card slot
7. Display 14. PCI ExpressCard slot
The Test Program operations are described in Chapter 3. Detailed replacement procedures are
described in Chapter 4.
NOTE: Before replacing the system board, it is necessary to execute the subtest 03 DMI
Information save of the 3.4 Setting of the hardware configuration in Chapter 3.
After replacing the system board, it is necessary to execute the subtest 04 DMI
Information recovery and subtest 08 System configuration display of the 3.4
Setting of the hardware configuration in Chapter 3. Also update with the latest
EC/KBC as described in Appendix H “EC/KBC Rewrite Procedures”.
After replacing the LCD, update with the latest EC/KBC as described in Appendix
H “EC/KBC Rewrite Procedures” to set the SVP parameter.
The implement for the Diagnostics procedures is referred to Chapter 3. Also, following
implements are necessary:
1. Phillips screwdrivers (For replacement procedures)
2. Implements for debugging port check
Toshiba MS-DOS system FD
RS-232C cross cable
Test board with debug port test cable
PC for displaying debug port test result