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Troubleshooting Procedures
2-34 PORTÉGÉ R700 Series Maintenance Manual (960-833) [CONFIDENTIAL]
2.6 HDD/SSD Troubleshooting
To check if the SATA HDD/SSD is malfunctioning or not, follow the troubleshooting
procedures below as instructed.
Procedure 1: Partition Check
Procedure 2: Message Check
Procedure 3: Format Check
Procedure 4: Diagnostic Test Program Execution Check
Procedure 5: Connector Check and Replacement Check
CAUTION: The contents of the hard disk will be erased when the 2.5”HDD
troubleshooting procedures are executed. Transfer the contents of the hard
disk to floppy disks or other storage drive(s). For the backup, refer to the
User’s Manual.
2.6.1 Procedure 1 Partition Check
Insert the Toshiba DOS system disk and start the computer. Perform the following checks:
Check 1 Input C: and press Enter. If you cannot change to drive C, go to Check 2. If you
can change to drive C, go to Procedure 2.
Check 2 Input FDISK and press Enter. Choose Display Partition Information from the
FDISK menu. If drive C is listed in the Display Partition Information, go to Check
3. If drive C is not listed, return to the FDISK menu and choose the option to
create a DOS partition or a logical DOS drive on drive C. If the problem still
occurs, go to Procedure 2.
Check 3 If drive C is listed as active in the FDISK menu, go to Check 4. If drive C is not
listed as active, return to the FDISK menu and choose the option to set the active
partition for drive C. Then go to Procedure 2.
Check 4 Remove the system disk from the FDD and reboot the computer. If the problem
still occurs, go to Procedure 2. Otherwise, the 2.5” HDD is operating normally.