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Problem solving
6-28 DocuTech 61xx Operator Guide
1. Select [Diagnostics] from the System pull down menu located
on the main window. The Call for Assistance screen is
displayed.
2. Record the following information displayed on the screen
which you may need to give to the support center: Host
Name, Host ID, IP Address, Phone Number, Software Level,
Software License Number, Service Option and Printer Serial
Number.
3. Record any codes appearing on the screen.
4. Record the current problem that caused you to call for
assistance.
5. If image quality is the problem, take a print to the phone with
you.
6. Save the print for the Service Representative.