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Problem solving
DocuTech 61xx Operator Guide 6-3
WARNING
Remember that the fuser and binder area surfaces are hot.
Proceed with caution when clearing all jams.
Resolving a processor problem
Table 6-1. Resolving a processor problem
Problem Suggested solutions
Paper tray elevator
fails to rise or lower
Ensure that the stock is loaded properly in the paper trays, with the rear
and side guides against the stock stack.
If the elevator fails to rise or lower in paper tray 1 or 2, latch the paper
feeder by pressing down on the green dot inside the tray.
Do not slam the trays closed. Push the trays in slowly but firmly.
Ensure that all misfed stock has been removed from the immediate area of
the paper trays.
Paper path jams Check the area where the jams are occurring to ensure that the paper path
is clear of paper and other obstructions.
If a jammed sheet of paper tears when being removed, ensure that you
have removed all of the sheet pieces.
Ensure that the paper path baffles are in the correct seated position.
Ensure that the stock is loaded properly in the trays, with the rear and side
guides against the stack.
Ensure that the stock is not loaded above the bottom of the red line in the
paper tray.
Ensure that the stock has no bent corners, or tears, and that the edges are
straight. Remove any damaged sheets.
Repeated jamming may be due to a paper curl problem that can be
resolved by adjusting the decurler lever. Refer to the procedure, "Adjusting
for paper curl," in this guide.
Paper weight less than substance 20 (75 g/m2) will require careful setting
of the decurler. Refer to the procedure, "Adjusting for paper curl," in this
guide.
Fan the stock thoroughly.
Ensure that the stock is within the limitations described in the satisfaction
guides in the "Technical information" chapter.
Paper weight less than substance 20 (75 g/m2) will require careful storage
and handling. Refer to the "Technical information" chapter.