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7: Troubleshooting
Introduction
P1036101-002 Zebra ZXP Series 7 Card Printer User’s Manual 147
17002
LAMINATOR FAILED
INITIALIZATION
Laminator was detected by the
printer, but was unable to
communicate to it.
Contact Zebra Technical Support.
17003
LAMINATOR UNKNOWN
ERROR
An unknown error has occurred –
this is an indication of a FW problem
and should not occur.
a. Press RETRY on the OCP.
b. Contact Zebra Technical Support.
17004
MISSING LAMINATOR
MAB
An error occurred when trying to
communicate to the Laminator MAB
(Media Authentication Board).
a. Power cycle the printer, and retry.
b. Contact Zebra Technical Support.
17005
TOP LAMINATE FEED
FAIL
• Top laminate cartridge is not
installed properly.
• Cartridge is not removed when
that side of the card is not being
laminated.
• A mis-cut piece of laminate (rare)
is obscuring the media sensor.
• Remove, reposition, and re-install
the top laminate cartridge.
• Remove the top laminate
cartridge.
• Remove the mis-cut piece of
laminate.
17006
BOTTOM LAMINATE
FEED FAIL
• Bottom laminate cartridge is not
installed properly.
• Cartridge is not removed when
that side of the card is not being
laminated.
• Remove, reposition, and re-install
the bottom laminate cartridge.
• Remove the bottom laminate
cartridge.
17007
TOP LAMINATE
REGISTRATION ERROR
• Improperly prepared registered
laminate.
• Media misfeed.
• Patch length improperly set.
• Unexpected end of laminate roll
detected.
Remove and recut laminate in the
center of the index notch, re-install,
and retry.
17008
LAMINATOR CARD
FEED FAIL
Printer has not fed the card far
enough into laminator mechanism
for infeed rollers to grab it.
Open the Laminator and printer
doors to check for jammed/stuck
cards.
17009
LAMINATOR EARLY
CARD JAM
Card did not make it to the staging
rollers.
Remove the card and/or laminate
that is stuck in the laminator staging/
cutting area.
17010
LAMINATOR MIDDLE
CARD JAM
Card and laminate have jammed
inside heater assembly, often due to
mis-positioned laminate patch
sticking to heated rollers.
Remove the oven, and inspect for
stuck cards.
17011
LAMINATOR LATE
CARD JAM
Card did not unblock the exit sensor
in the specified time.
a. Check for card jam in the exit
area.
b. Assure that the sliding exit door is
not partially blocking the exit path.
17012
LAMINATOR POLL
TIMEOUT
The laminator expects the printer to
periodically send commands to it
within a specified time period. If it
fails to do so, it assumes that
something is wrong with the
communication link or that the printer
is down. This error may occur if the
printer-to-laminator communications
is having intermittent problems.
Power cycle the printer, and retry.
CODE MESSAGE POSSIBLE CAUSE POSSIBLE SOLUTION