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LAN Interface Supplement 8-5
General Troubleshooting
Troubleshooting the Initial Connection
Ping the Analyzer from Your Computer or
Workstation
Verify the communications link between the computer and the analyzer
remote file server using the ping utility.
From a UNIX workstation, type:
ping hostname 64 10
where 64 is the packet size, and 10 is the number of packets transmitted.
From a DOS or Windows environment, type:
ping hostname 10
where 10 is the number of echo requests.
Normal Response for UNIX
A normal response to the ping will be a total of 9, 10, or possibly 11
packets received with a minimal average round-trip time. The minimal
average will be different from network to network. LAN traffic will cause
the round-trip time to vary widely.
Because the number of packets received depends on your network traffic
and integrity, the normal number might be different for your network.
Normal Response for DOS or Windows
A normal response to the ping will be a total of 9, 10, or possibly 11
packets received if 10 echo requests were specified.
Because the number of packets received depends on your network traffic
and integrity, the normal number might be different for your network.
Error Messages
• If error messages appear, then check the command syntax before
continuing with the troubleshooting. If the syntax is correct, then
resolve the error messages using your network documentation, or by
consulting your network administrator.
• If an unknown host error message appears, then check the node
names database to see that the hostname and IP address for your
analyzer are correctly entered.