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LAN Interface Supplement 8-19
General Troubleshooting
Solutions to Common Problems
If you cannot telnet to the command parser
port
If you get a "connection refused" message
• Try including the telnet port number (23) in the command.
If you get a "connection timed out" or "no response from host" message
• Verify the LAN connection between your computer and the analyzer.
Refer to "If you cannot connect to the analyzer" earlier in this section.
If you get a "connection refused" or "no response from host" message
• If the analyzer was just turned on, make sure that you wait about 25
seconds before attempting the connection.
If you get an "operation timed-out" message
• Check the LAN connection between the computer and the analyzer.
Refer to "If you cannot connect to the analyzer" in this section.
• Increase the file time-out value on your PC or workstation.
If you cannot access internal web pages or
import graphic images when using a
point-to-point connection
• Disable the use of proxy servers. You may have to specify this in a
number of locations, depending on the operating system and software
you are using.
• Disable the use of cached copies of web pages to ensure that you
always get a new copy of the analyzer’s screen image.
If all else fails
• Contact your network administrator.
• If you still cannot solve the problem, contact an Agilent Technologies
Service Center for repair information (see Table 9-5 on page 9-11).