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Appendix G: Getting Help And Technical Assistance
For service or technical assistance or for more information about APC products, contact APC at a
number on the APC Web site, www.apc.com/support
Troubleshooting
• Check all cables to make sure they are connected.
• Check the power switches to make sure the system and any optional devices are turned on.
• Use the troubleshooting information in your system documentation and use the diagnostic
tools that came with your system.
• Go to the APC support Web site at http://www.apc.com to check for technical information,
hints, tips and new device drivers or to submit a request for information.
Using the documentation
Information about your APC software is available in the documentation that comes with the
product. That documentation can include printed documents, online documents, readme files and
help files. See the troubleshooting information in your system documentation for instructions for
using the diagnostic programs.