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5250 REMOTE EMULATOR CARD
9. Troubleshooting
The 5250 Remote Emulator Card is designed for easy installation and
reliable operation. However, as with all electronic equipment, difficulties
can arise. This chapter is intended to help you diagnose and solve these
problems.
When trouble does crop up, the cause frequently turns out to be host
configuration, emulator configuration, or modem settings. The devices
emulated by the 5250 Remote Emulator Card must be recognized by the
host, so make certain the configuration of the emulation software matches
that of the host. Make sure the modem settings match the type of network
the emulator is operating with. If this doesn’t solve the problem, take these
steps:
1. Verify that all of the installation steps have been completed
(see Chapters 4 and 5).
2. Run the Card’s diagnostic program.
3. Write down any error messages displayed or strange system-operating
quirks you observe.
4. Try to find the problem and its solution in Sections 9.1 through 9.3.
5. If you’re still stuck, contact your supplier. Go to Section 9.4.
9.1 Common Concerns
PC does not power ON.
Cause: Power cord not plugged in.
Action: Make sure the power cord is plugged into both the power
outlet and the back of the PC.
Cause: Faulty cord or power outlet.
Action: Try another cord or outlet.
Cause: No power connections inside PC.
Action: Check power connections inside the PC that might have
been disconnected during installation of the 5250 Remote
Emulator Card.