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ROC827 Instruction Manual
Issued Mar-06 Troubleshooting 6-3
6.2.3 Software
If you are experiencing problems with the ROC827 that appear to be
software-related, try resetting the ROC827.
Note: During a reset and subsequent re-start, the ROC827 loses
configuration and log data. Before you attempt any type of reset, back up
your configuration and log data. Refer to “Preserving Configuration and
Log Data” in this chapter.
Use a Warm Start to restart without losing configuration or log data.
To perform a Warm Start, open ROCLINK 800 software, connect to
the ROC827 unit and select ROC > Flags. Refer to ROCLINK 800
Configuration Software User Manual (Form A6121).
Use a Cold Start to restart without a portion of the configuration, log
data, or programming that may be the trouble. To perform a Cold
Start, open ROCLINK 800 software, connect to the ROC827 and
select ROC > Flags. Refer to ROCLINK 800 Configuration Software
User Manual (Form A6121).
While applying power, firmly press the RESET button on the CPU for
three seconds to restore the unit to factory defaults without connecting
to ROCLINK 800 software.
Note: If none of these methods solve the problem, contact your local sales
representative.
6.2.4 Powering Up
If you are experiencing trouble with powering up the ROC827:
Check the wiring connections at terminations on the Power Input
module and the wiring at the power source.
Check the internal battery for voltage. Refer to Chapter 3, Power
Connections.
Check the external batteries, if applicable, for voltage.
Note: If none of these methods solve the problem, contact your local sales
representative.
6.2.5 MVS Module
If you are experiencing trouble with the MVS module:
If more than one MVS is connected to the ROC827, use the
ROCKLINK 800 Configuration software to ensure that each MVS has
a unique address.