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Operator’s Guide 117
TROUBLESHOOTING CHART, CONTINUED
Problem Probable Cause Solution
Paper Problems (Positioning, Feeding, Paper Out, Jamming), continued
Paper Does not Feed
(Both On and Off Line)
1. Obstruction
2. Mechanical or
Electronics Failure
1. Check paper path for
obstruction.
2. Call for service.
Top of Form Ignored or
Paper Slews to Wrong
TOF Setting
1. Wrong Form Length
Setting
2. Host Changing Forms
Settings
3. Electronic Failure
1. Check the "Form Length"
setting (Page 77) in the
configuration menu.
2. Check print driver settings of
host software. If necessary,
use hex dump mode (Page
132) to check control codes
sent by host.
3. Call for service.
Switch Panel
Self Test or Menu
Printout Occurs Without
Being Selected
Switch Panel or Electronics
Failure
Call for service.
No Response to Keys
(Power On, but
POWER
is Not Lit)
Power Problem Perform a Power-Up Sequence
Test (Page 131).
No Response to Keys
(
POWER
is Lit)
Switch Panel or Electronics
Failure
Call for service.
Paper Does not Feed
When Using Switch
Panel
Switch Panel or Electronics
Failure
Call for service.