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7
As you use your printer, you may occasionally experience a
paper jam or other problem. The first thing you should do is
diagnose the problem, following the guidelines in this chapter.
Then try the most likely solutions until the problem is fixed.
This chapter covers the following problems and solutions:
◗ Diagnosing problems
◗ Improving print quality
◗ Solving printing problems
◗ Solving printer software problems
◗ Fixing paper jams and other paper problems
◗ Solving miscellaneous printout problems
◗ Solving network problems
◗ Uninstalling the software
Diagnosing Problems
Your printer provides a number of ways to help you diagnose
problems:
◗ To identify the most common problems, check the lights
on the printer’s control panel. See page 7-2 for details.
◗ You can also use the Status Monitor 2 utility to identify
common problems. For instructions, see page 4-2
(Windows 95/NT 4.0) or page 4-18 (Macintosh).
Troubleshooting
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