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Troubleshooting
7-6
The printed image has incorrect or missing colors.
The printed image is faint or has gaps.
Possible cause Solution
The Ink option is set to
Black.
Change the Ink setting to Color. See Chapter 1 for instructions.
The Media Type setting
doesn’t match the loaded
paper.
Make sure the Media Type setting matches the paper you’re
using. See Chapter 1 for instructions.
The printable side of the
paper is face down.
Remove the paper and reload it with the printable side face up.
See Chapter 2 for instructions.
The Halftoning and Color
Adjustment Mode options
are set incorrectly for your
document type.
Use the correct settings for the project you’re printing, following
the instructions in Chapter 3.
The ICM (Windows 95) or
ColorSync (Macintosh)
settings are incorrect for
your document.
Use the Automatic mode setting or choose a different Rendering
Intent setting (Macintosh). See Chapter 3 for more information.
The print head nozzles are
clogged.
Clean the print heads. See Chapter 5 for instructions.
The ink cartridges are low
on ink or one or more ink
colors are empty.
Check the
B
black and
A
color ink out lights to see which
cartridge you may need to replace. See Chapter 5 for instructions.
The colors displayed on
your monitor don’t match
the printed colors.
Because your monitor and printer use different technologies to
represent colors, your printed colors can’t exactly match the
colors you see on your monitor screen. Use the ICM
(Windows 95) or ColorSync (Macintosh) settings to get as close a
match as possible. See Chapter 3 for more information.
The color settings in your
application software need
adjustment.
You may be able to adjust various color settings in your application
software. See your software documentation for more information.
Possible cause Solution
The print head nozzles are
clogged.
Clean the print heads. See Chapter 5 for instructions.
The Media Type setting
doesn’t match the loaded
paper.
Make sure the Media Type setting matches the paper you’re
using. See Chapter 1 for instructions.
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