Filter
Top Products
Troubleshooting
7-8
Solving Printing Problems
If the printer won’t print, first check that:
◗ The printer is turned on and the
Ppower light is on.
◗ Paper is loaded in the printer.
◗ The printer is plugged into a working electrical outlet that’s
not controlled by a switch or timer.
◗ The network cable is securely connected to the printer and
the hub, and any relevant network cables are securely
connected.
If you still can’t print, check the following solutions.
All lights are off.
Only the
P
power light is on, but nothing prints.
Possible cause Solution
The printer is not receiving
power.
Try these solutions:
◗
Make sure the printer is turned on.
◗
Turn off the power and plug in the power cord securely.
◗
Make sure the outlet is not controlled by a switch or timer and
is operable.
Possible cause Solution
The interface cable is not
connected securely.
Turn off your printer and computer. Then make sure the cable is
connected securely and meets the printer’s specifications.
The printer has an internal
problem.
Turn off the printer and computer, disconnect the interface cable,
and run a self test as described on page 7-3.
The printer or application
software is installed
incorrectly.
If the self test works, check your printer, network, and application
software for correct installation.
Your computer doesn’t have
enough memory to handle
the file you’re printing.
Try one of the following:
◗
Reduce the resolution of your image.
◗
Select fewer colors or a lower resolution for your display or
monitor.
◗
Add more memory to your computer.
basket-7.fm Page 8 Wednesday, May 13, 1998 3:12 PM