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Troubleshooting
7-13
Fixing Paper Problems
To avoid most paper handling problems, do the following:
◗ Use smooth, high-quality media designed for ink jet
printers that meets the media specifications in Appendix C.
◗ Follow all loading and handling instructions included with
the media.
◗ Load the media with the printable side face up as described
in the Setup Guide and in Chapter 2.
If you have any paper problems, check here for solutions.
Paper doesn’t feed.
Multiple pages feed at the same time.
Try this Then do this
Remove the stack of paper
from the printer.
Check that the paper isn’t:
◗
Curled or creased.
◗
Too old. (See Chapter 2 or your paper packaging for more
information.)
◗
Loaded above the arrow on the left edge guide.
◗
Jammed inside the printer. (If the
S
paper out light is flashing,
paper is jammed.)
Then reload the paper as described in the
Setup Guide
and in
Chapter 2, making sure the left edge guide is adjusted to fit the
paper’s width.
Try this Then do this
Remove the stack of paper
from the printer.
◗
Make sure the paper isn’t too thin (see the paper specifications
in Appendix C).
◗
Fan the edges of the stack of paper to separate the sheets.
◗
Reload the paper as described in the
Setup Guide
and in
Chapter 2.
◗
If too many copies of a page or document are printing, check the
Copies settings in both the printer software and your
application program. See Chapter 1 for more information.
basket-7.fm Page 13 Wednesday, May 13, 1998 3:12 PM