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Pro-LX Laminating Card Printer/Encoder User Guide (Rev. 5.0) 36
Section 2: General Troubleshooting
The purpose of this section is to provide the User with specific procedures relating to the
LCD/SmartGuard Messages, Communication Errors, Card Feeding Errors, Print Process
Errors, Card Jam Errors, Ribbon Errors, Encoding Errors, Diagnosing Image Problems,
Running the Self-Test and Interfacing Information for the Pro-LX Laminating Card
Printer/Encoder.
LCD/SmartGuard Messages
The LCD display shows the current status of the Printer. Refer to the cause and solution
tables in this section for all possible LCD messages. (Note: These tables display the LCD
messages in alphabetical order. If the LCD message is communicating an error or requires
an action, these tables will also offer a solution to what should be done.)
Reviewing the Top Line LCD Messages
Message Cause
Card Jam: Flip A card is jammed in the Flipper Table area of the Printer. See the
Clearing the Card Jam: Flip Error Message procedure in Section 2,
page 56.
Card Jam: Mag A card is jammed in the Mag Encoding module, beneath the Flipper
Table. See the Clearing the Card Jam: Mag Error / Smart Error
procedure in Section 2, page 54.
Card Jam: Print A card is jammed somewhere along the printing path, under the
Printer's top-right cover. See the Clearing Card Jam: Print Error
procedure in Section 2, page 53.
Card Jam: Smart A card is jammed in the smart card encoding module, beneath the
Card Flipping Mechanism. See the Clearing the Card Jam: Smart
Error procedure in Section 2, page 54.
Card Jam: Lam A card is jammed in the print station of the Printer. See the Clearing
the Card Jam: Lam Error procedure in Section 2, Page 55.
Card Out/Not Fed Either the Card Hopper is out of cards or the Printer is unable to feed
a card in from the Card Hopper. See the Clearing Card Jam Error
procedure in Section 2, page 53.
Clearing Jam Indicates error or jam is being cleared.
Feeding Card Indicates card is feeding properly.
Flipper Jam Card Flipping Mechanism is unable to rotate. See the Resolving the
Flipper Jam Error Message procedure in Section 2, page 48.
Continued on the next page