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Pro-LX Laminating Card Printer/Encoder User Guide (Rev. 5.0) 53
Card Jam Errors
Resolving the Card Jam: Print Error Message
Symptoms: The card is physically jammed in the Printer or a Card Sensor is reporting a
card is present.
Step Procedure
1 Look for a jammed card in the Printer.
a. Open the Printer’s top cover.
b. Remove the ribbon from the Printer.
c. Check to see if a card is jammed in the print station of the Printer.
d. If a card is jammed in the Printer, use the Pause / Resume button and the
On / Cancel buttons to move the feed Rollers and free the card. (Note: The
card can then be fed out of the Printer.)
e. If no card was found in the print station, continue to Step 2.
2 Clean the inside of the Printer.
a. Open the Print and Lamination Top Covers.
b. Use a can of deionized to blow any dirt or debris from the Printer.
2 Test the Card Feed Detection Sensor.
a. Remove the rear cover.
b. Using a Digital voltmeter, connect the negative lead to ground.
c. Connect the positive lead to Pin 1 of J6.
If blocked, the voltage should read 4.9 to 5.5 VDC.
If unblocked, the Sensor should read 0.15 to 0.18 VDC.
d. If the voltages do not read correctly, replace the Sensor.
3 Test the TOF Sensor.
a. Remove the rear cover.
b. Using a Digital voltmeter, connect the negative lead to ground. Connect the
positive lead to Pin 1 of J5.
If blocked, the voltage should read 4.9 to 5.5 VDC.
If unblocked, the Sensor should read 0.15 to 0.18 VDC.
c. If the voltages do not read correctly, replace the Sensor.