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Scanned images are
skewed (when "Cor-
rect skewed character
strings automatically" is
enabled).
Are the document skewed
+/-5 degrees or more while
it is fed into the ADF?
This deskew function can correct a skew of
less than +/-5 degrees. Load the document
onto the ScanSnap using the side guide so
that the document skew does not exceed this
limit.
Depending on the contents
of the document, the
automatic image deskew
may not work properly.
Refer to ""Correct skewed character strings
automatically" checkbox" (page 61).
The orientation of
scanned images is not
displayed correctly
(when "Allow auto-
matic image rotation" is
enable.)
Depending on the contents
of document, the automatic
image rotation may not work
properly.
Refer to ""Allow automatic image rotation"
checkbox" (page 62).
Letters on the scanned
images cannot be read.
Have you scanned docu-
ments written in small let-
ters?
When small letters are squashed, select
"Best" or "Excellent" in the [Image quality]
pop-up menu on the [Scanning] tab of the
"ScanSnap Manager - Scan and Save Set-
tings" window, and then re-scan the docu-
ment.
Note: If you scan the document in the Excel-
lent quality, the data size of the scanned
image increases and thus time required for
scanning is lengthened.
A profile cannot be cre-
ated with currently con-
figured settings.
Is the ScanSnap in Quick
Menu Mode?
To create a profile with settings you want to
use, uncheck [Use Quick Menu] and switch to
Profile Mode.
Refer to "4.3 Saving Scanning Settings" (page
70).
The document is not
fed properly or gets
jammed.
1. Is the inside of the
ScanSnap dirty?
2. Are you scanning one of
the following?
Thin paper
Torn paper
Folded paper
Clean the dirty locations. When scanning a
document that is hard to feed, load it sheet by
sheet.
Black lines are pro-
duced on the scanned
document.
Is the scanned documents
written with pencil?
Black lines may be produced on scanned doc-
uments written with a pencil, making the roll-
ers dirty or causing improper paper feeding.
To avoid such troubles, clean rollers as often
as possible.
For information about how to clean rollers,
refer to "8.2 Cleaning the Inside of the
ScanSnap" (page 175).
Symptom Check The Item Out Resolution